Terms of Service

Last updated: May 19, 2026

These are the rules for using Souvenir. They cover what you're allowed to do, what we're allowed to do, what happens when something goes wrong, and how a dispute would be sorted out. Read them — they bind both of us once you make an account or place an order.

1. Acceptance of these terms

These Terms of Service form a binding agreement between you and The Souvenir Team, doing business as Souvenir (in these terms, Souvenir, we, or us), and govern your access to and use of the Souvenir website, mobile applications, and book-printing service (together, the Service). By creating an account, placing an order, or otherwise using the Service, you agree to these terms. If you do not agree, do not use the Service.

These terms incorporate our Privacy Policy and our Refund & Returns Policy by reference. Read those too.

2. Eligibility and age

You must be at least thirteen (13) years old to use the Service. If you are under eighteen, you may use the Service only with the permission of a parent or guardian, who agrees to these terms on your behalf and is responsible for any orders placed from your account.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms, in which case you refers to that organization.

3. Your account

You may create an account using an email address and a password, or by signing in with Apple or Google. You are responsible for the security of your account credentials and for everything that happens through your account. Keep your password to yourself. Tell us promptly at support@souvenir.press if you think someone else has accessed your account.

You may have only one personal account. The information you give us when you sign up must be accurate. You can delete your account at any time from the Preferences screen; some information will be retained after deletion as described in our Privacy Policy.

4. What Souvenir is

Souvenir is a service that lets you arrange your photos into a designed photobook (a memory) and order a physical printed copy. Souvenir designs and operates the software and customer experience; the physical books are produced and shipped by a third-party print partner. Where these terms refer to our print partner, we mean the provider that produces and ships your book at the time of your order.

We may change, suspend, or end any part of the Service at any time. We will try to give you reasonable notice for material changes, but we cannot always do so.

5. Your content

Your Content means everything you upload, type, place, or otherwise contribute to the Service — your photos, the captions and titles you write, the layout you build, the templates you publish, the shipping addresses you enter, and the messages you send us.

You own Your Content. We don't claim ownership of your photos or your words. You also remain responsible for it: you represent and warrant that you have all rights necessary to upload Your Content, that it does not violate anyone else's intellectual-property, privacy, or publicity rights, and that it does not violate any law.

6. License to your content

To run the Service, we need permission to handle Your Content. By uploading or contributing Your Content, you grant Souvenir a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, transfer, display, reproduce, and modify Your Content (only as needed to format, process, and print it) for the sole purpose of providing the Service to you, including transmitting Your Content to our print partner so they can produce and ship your physical book.

This license is the minimum we need. In particular:

It is limited to operating the Service. We do not use Your Content for advertising, do not display it to other users (except to collaborators you explicitly invite to a shared memory), and do not sell access to it.
We do not use Your Content to train artificial-intelligence models — our own or anyone else's.
The license ends when you delete the content or your account, subject only to short retention windows described in our Privacy Policy (backup snapshots, dispute records, legal holds).
It does not grant any rights in people depicted in your photos.You are responsible for getting any consent required from the people in your pictures.
Templates you publish to the marketplace are a separate case— see Section 8 below.

7. Acceptable use

You agree not to:

Upload, place, print, or share content you don't have the right to use, including someone else's copyrighted photos, illustrations, fonts, or text without permission.
Upload, place, print, or share content that is illegal, defamatory, harassing, threatening, hateful, or that promotes violence.
Upload, place, print, or share child sexual abuse material. We will report any such content to the National Center for Missing & Exploited Children (NCMEC) as required by US federal law and we will cooperate fully with law enforcement.
Use the Service to harass, stalk, dox, or threaten anyone, including through shared memories or templates.
Attempt to break into, probe, scrape, or interfere with the Service or other people's accounts.
Use the Service to send spam, malware, or fraudulent communications.
Reverse-engineer, copy, or resell the Service or any portion of it that isn't yours.
Abuse the templates marketplace — for example by submitting low-quality, plagiarized, or off-brand templates to manipulate the marketplace.

We may remove content that violates these rules, suspend or terminate accounts that do, and refuse to fulfill orders that contain prohibited content. We may also report violations to the appropriate authorities.

8. Templates marketplace

The Service includes a templates marketplace where users can publish their designs as templates that other users can purchase and use. If you publish a template:

You represent that you own or have a license to every element in the template (illustrations, fonts, photos used as decoration, etc.) and that you have the right to grant the rights described below.
You grant Souvenir and each buyer of your template a license to use the template to design and order their own memories, including remixing and modifying it inside the editor. The buyer's license is for personal, non-commercial use unless the template description says otherwise.
You agree that Souvenir is not the seller of record for your template; Souvenir provides the marketplace platform and a payments rail, and takes a platform fee from each sale. The current creator-payout share is described inside the marketplace itself and may change with notice.
You agree that Souvenir is not responsible for disputes between you and template buyers; we may mediate at our discretion but we don't guarantee any particular outcome.

You can invite other people to view or edit a memory you own. When you do, you grant those collaborators access to the photos and content placed in that memory for as long as they remain a collaborator. The original owner remains the account of record for the memory and is the only person who can place an order based on it; the original owner can also remove collaborators at any time.

10. Ordering and payment

When you place an order, you make an offer to buy at the price shown at checkout. We accept your offer when we charge your payment method. The price shown at checkout is the price you pay; we may add sales tax, VAT, or other government-required charges where applicable, based on your shipping destination. Shipping is included in the listed price unless you select an upgrade.

For shipments outside the United States, you may also be responsible for customs duties, import taxes, and other charges imposed by your country's authorities. These are not included in the checkout price and are typically collected by the carrier on delivery or by your country's customs service. We do not refund customs charges, and if you refuse delivery to avoid them, the order is not eligible for a refund.

Payments are processed by Stripe. Your card number is collected directly by Stripe; we never see it. You authorize us to charge your payment method for the amount shown at checkout, including any taxes or shipping upgrades. If a charge fails, the order will not be processed.

Each book is made to order. Once we charge your payment method, your printable file is sent to our print partner and production begins immediately.

11. Cancellation, refunds, and returns

Because every book is custom-made for you, all sales are final. Orders cannot be cancelled once payment is confirmed, and we do not accept returns or refunds for change of mind, design choices, typos, low-resolution photos, color expectations from your screen, or shipping addresses you entered incorrectly. Review your design carefully before checkout.

If your book arrives with a manufacturing defect, damage from shipping, a fulfillment error, or anything else that is plainly our or our print partner's fault, we will make it right with a reprint or a refund at our discretion. The full rules — including the 30-day reporting window and what you need to send us — are in our Refund & Returns Policy. Read it before you order; it is part of these terms.

12. Shipping

We ship to a list of countries that is shown at checkout. Delivery times depend on the destination, the production load at our print partner, and the carrier. Estimated delivery dates shown at checkout are estimates, not guarantees. Title to the book and the risk of loss pass to you (or your recipient) when the carrier accepts the package from our print partner. Once the carrier has the package, any issues with delivery (lost in transit, delayed, mis-delivered) are governed by the carrier's terms, though we will assist you with a claim if you contact us in time.

13. Our intellectual property

Souvenir owns the Service: the brand, the logo, the software, the design, the templates we publish ourselves, and the rest. Nothing in these terms gives you any right to use Souvenir's name, logo, or other marks except as you need to in order to use the Service as intended. You may not copy, modify, distribute, or create derivative works of the Service.

14. DMCA and copyright

Souvenir respects intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to support@souvenir.press with the subject line "DMCA Notice." Include:

Your physical or electronic signature.
Identification of the copyrighted work you believe has been infringed.
Identification of the material you want removed, with enough detail for us to find it (e.g., the URL or the template name).
Your contact information.
A statement that you have a good-faith belief that the use is not authorized.
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights-holder or are authorized to act on the rights-holder's behalf.

If we receive a valid notice, we will remove the material and notify the user who posted it. That user may submit a counter-notice. We will terminate the accounts of repeat infringers in appropriate circumstances. Knowingly false notices are perjury and may make you liable for damages.

15. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Souvenir disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

Specifically, we make no warranty about:

The accuracy of colors as they appear on your screen versus the printed page. Monitors and ambient light vary; printed inks and paper stocks have known color gamuts that may not match what you see in the editor.
The visual outcome of low-resolution photos. We do our best, but blurry inputs make blurry prints.
The exact page count or pagination — minor variation may occur to fit the binding.
Delivery dates, carrier behavior, or customs handling.

Some jurisdictions don't allow the disclaimer of certain warranties, in which case the disclaimers above apply to the maximum extent permitted by law in your jurisdiction.

16. Limitation of liability

To the maximum extent permitted by law, Souvenir, its operator, and anyone acting on its behalf will not be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, lost goodwill, or business interruption, arising out of or related to your use of the Service or these terms — whether based on contract, tort, statute, or any other legal theory, and whether or not we were advised of the possibility of such damages.

Souvenir's total cumulative liability to you for any claim arising out of or related to the Service or these terms will not exceed the greater of (a) one hundred US dollars ($100), or (b) the amount you paid to Souvenir in the twelve months immediately before the event giving rise to the claim.

Some jurisdictions don't allow these limitations, in which case the limits apply to the maximum extent permitted by law in your jurisdiction. Nothing in these terms limits liability for fraud, willful misconduct, or any other liability that cannot be limited under applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Souvenir, its operator, and anyone acting on its behalf from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use or misuse of the Service; (c) your violation of these terms; or (d) your violation of any law or the rights of any third party (for example, a copyright claim by someone whose photo you uploaded without permission).

18. Term and termination

These terms remain in effect for as long as you use the Service. You can terminate by deleting your account from the Preferences screen or by emailing us. We can suspend or terminate your account at any time if we believe you have violated these terms, if required by law, or if continuing to provide the Service to you would expose us to legal risk. Sections that by their nature should survive termination (including the license to Your Content for as long as needed to fulfill outstanding orders, your payment obligations, the disclaimers, the limitation of liability, the indemnification, the dispute resolution clause, and these miscellaneous provisions) will survive.

19. Governing law and dispute resolution

These terms are governed by the laws of the State of New Hampshire, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or related to these terms or the Service will be brought exclusively in the small-claims court or state courts of general jurisdiction located in New Hampshire, USA, and you consent to the personal jurisdiction of those courts. You and Souvenir each agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Consumer law in your country. Nothing in this section deprives you of the protection of mandatory consumer-protection law in the country where you live. If you are a consumer in the European Economic Area, the United Kingdom, Switzerland, Australia, or another jurisdiction whose mandatory law applies regardless of choice-of-law clauses, those mandatory rules apply alongside these terms. Where mandatory consumer law in your country conflicts with anything in these terms — including the choice of New Hampshire law, the venue clause, the disclaimers, or the limitation of liability — the mandatory law of your country prevails to the extent required, and you may also be entitled to bring a claim in the courts of your country.

Before filing a claim, please email us at support@souvenir.press — most issues can be resolved that way faster and at no cost.

EU online dispute resolution. If you are a consumer in the European Union, you may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. We are not required to participate in dispute resolution before a consumer arbitration board.

20. Changes to these terms

We may update these terms from time to time. When we make a material change, we will update the "Last updated" date at the top and, where required, notify you by email or through the Service. If you keep using the Service after a change takes effect, you accept the new terms. If you don't, stop using the Service and, if you like, delete your account.

21. Miscellaneous

These terms (together with the Privacy Policy and the Refund & Returns Policy) are the entire agreement between you and Souvenir about the Service and supersede any prior agreement. If any provision is held to be unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these terms or your account to anyone else without our consent; we may assign them in connection with a merger, acquisition, or sale of substantially all of the Service's assets. Headings are for convenience only. Notices to you may be sent to the email address on your account; notices to us must be sent to support@souvenir.press.